Description
In our Managing Quality and Service Delivery program, you will learn how to effectively manage and improve the quality of products and services to meet customer expectations. Through a combination of theoretical knowledge and practical skills, you will develop strategies to enhance service delivery processes, identify areas for improvement, and implement quality management systems. By the end of the course, you will be equipped with the tools and techniques needed to ensure high levels of customer satisfaction and loyalty, leading to increased business success and growth.
Skills covered in Managing Quality and Service Delivery:
Quality Management
Service Delivery Improvement
Customer Satisfaction Strategies
Careers in Managing Quality and Service Delivery
| Career Role |
Salary (£) |
Salary (€) |
Salary ($) |
| Quality Manager |
50,000 |
55,000 |
65,000 |
| Service Delivery Manager |
45,000 |
50,000 |
60,000 |
| Quality Assurance Analyst |
35,000 |
40,000 |
45,000 |
Who should study Managing Quality and Service Delivery ?
| Target Audience |
Percentage |
| Managers |
30% |
| Quality Assurance Professionals |
25% |
| Service Delivery Managers |
20% |
| Operations Managers |
15% |
| Customer Service Representatives |
10% |
The course 'Managing Quality and Service Delivery' is designed for professionals in various industries who are responsible for ensuring high standards of quality and service delivery within their organizations. This includes managers, quality assurance professionals, service delivery managers, operations managers, and customer service representatives. These individuals play a crucial role in maintaining customer satisfaction, improving processes, and driving continuous improvement initiatives related to managing quality and service delivery.
Key facts about Managing Quality and Service Delivery
• The course 'Managing Quality and Service Delivery' focuses on enhancing quality standards and improving service delivery in various industries.
• Students will learn about quality management principles, tools, and techniques to ensure customer satisfaction and organizational success.
• The curriculum covers topics such as Total Quality Management, Six Sigma, Lean principles, and continuous improvement methodologies.
• Emphasis is placed on developing strategies to monitor, evaluate, and improve service delivery processes to meet customer expectations.
• The course equips students with the skills to identify and address quality issues, implement corrective actions, and drive organizational excellence.
Why is Managing Quality and Service Delivery course required?
Managing Quality and Service Delivery is essential for businesses looking to maintain high standards and meet customer expectations. This course covers key concepts such as quality control, process improvement, and customer satisfaction, equipping participants with the skills needed to ensure efficient service delivery and consistent quality. By focusing on managing quality and service delivery, businesses can enhance their reputation, increase customer loyalty, and ultimately drive long-term success.
Duration
The programme is available in 2 duration modes:
- 1 month (Fast-track mode)
- 2 months (Standard mode)
Entry Requirements- The program follows an open enrollment policy and does not impose specific entry requirements. All individuals with a genuine interest in the subject matter are encouraged to participate.
Course Content
1. Introduction to Quality Management
2. Service Delivery Strategies
3. Quality Control Techniques
4. Customer Relationship Management
5. Process Improvement Methods
6. Service Quality Measurement
7. Managing Service Recovery
8. Continuous Improvement Practices
9. Quality Assurance in Service Industry
10. Leadership in Quality Management
Assessment
Assessment is via assignment submission
Fee Structure
The fee for the programme is as follows:
- 1 month (Fast-track mode) - Accelerated mode @ £149
- 2 months (Standard mode) - Standard mode @ £99
Accreditation
The programme is awarded by London School of Planning and Management
