Description
The Professional Certificate in Introduction to Telephone Etiquette is a comprehensive program designed to equip individuals with the essential skills and knowledge needed to excel in telephone communication. Participants will learn the importance of proper phone etiquette, effective communication techniques, active listening skills, and strategies for handling difficult calls with professionalism and confidence. This course will also cover best practices for phone greetings, voicemail etiquette, and managing call transfers. By the end of the program, participants will have the skills to navigate various telephone scenarios with ease and professionalism.
Skills covered:
1. Proper phone etiquette
2. Effective communication techniques
3. Active listening skills
4. Handling difficult calls
5. Phone greetings
6. Voicemail etiquette
7. Call transfers management
Careers in Professional Certificate in Introduction to Telephone Etiquette
| Career Role |
Salary (£) |
Salary (€) |
Salary ($) |
| Customer Service Representative |
20,000 |
22,000 |
25,000 |
| Call Center Agent |
18,000 |
20,000 |
23,000 |
| Telecommunications Specialist |
25,000 |
28,000 |
32,000 |
Who should study Professional Certificate in Introduction to Telephone Etiquette?
| Target Audience |
Percentage |
| Professionals in customer service roles |
40% |
| Business executives and managers |
30% |
| Administrative assistants |
20% |
| Sales and marketing professionals |
10% |
Key facts about Professional Certificate in Introduction to Telephone Etiquette
● The Professional Certificate in Introduction to Telephone Etiquette provides essential training on proper phone manners and communication skills.
● Participants will learn how to handle various phone scenarios professionally and effectively.
● The course covers topics such as active listening, tone of voice, and handling difficult callers.
● Successful completion of the program will equip individuals with the necessary skills to excel in telephone communication.
● This course is ideal for professionals looking to enhance their communication skills and make a positive impression over the phone.
Why is Professional Certificate in Introduction to Telephone Etiquette course required?
Are you looking to enhance your communication skills and make a positive impression in your professional interactions? The Professional Certificate in Introduction to Telephone Etiquette is a must-have course for anyone who wants to excel in their career. In today's fast-paced business world, effective telephone etiquette is crucial for building strong relationships with clients and colleagues. This course will teach you the essential skills needed to handle phone calls professionally, including proper greetings, active listening, and resolving conflicts over the phone. By enrolling in this course, you will gain the confidence and expertise needed to succeed in any professional setting. Don't miss out on this valuable opportunity to improve your telephone etiquette skills and advance your career!
Duration
The programme is available in 2 duration modes:
- 1 month (Fast-track mode)
- 2 months (Standard mode)
Entry Requirements- The program follows an open enrollment policy and does not impose specific entry requirements. All individuals with a genuine interest in the subject matter are encouraged to participate.
Course Content
1. Telephone Etiquette Basics
2. Importance of Professional Communication
3. Handling Difficult Calls
4. Effective Listening Skills
5. Telephone Etiquette in Customer Service
6. Managing Multiple Calls
7. Telephone Etiquette in Business Settings
8. Role-playing and Practical Exercises
Assessment
Assessment is via assignment submission
Fee Structure
The fee for the programme is as follows:
- 1 month (Fast-track mode) - Accelerated mode @ £149
- 2 months (Standard mode) - Standard mode @ £99
